By booking a service with Happy Seat, you agree to the following terms and conditions.
1. Services Offered
Happy Seat provides cleaning services for car seats, strollers, and related baby gear. Services must be scheduled in advance and are subject to availability. Happy Seat will use reasonable care and follow applicable manufacturer cleaning instructions where available. Cleaning services do not constitute an inspection, repair, certification, safety approval, or guarantee that an item is safe for use. Car seat safety services offered by Happy Seat's Certified Child Passenger Safety Technician (CPST) are separate services with their own terms and are not part of a cleaning booking.
2. Appointments, Cancellations, and Rescheduling
Please provide at least 24 hours' notice if you need to cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice and missed appointments may result in the loss of the booking fee or prepaid service amount.
3. Payment
A non-refundable deposit of $25 is due at the time of booking to reserve your appointment. The remaining balance of your cleaning service fee is due at drop-off. All prices are displayed in Canadian dollars. Additional cleaning charges will be disclosed before the service is performed.
4. Products and Cleaning Methods
Happy Seat uses gentle cleaning products and methods intended for baby gear, which may include water mixed with fragrance-free baby-safe dish soap and detergent, fragrance-free baby stain remover, and plain warm water with a gentle microfiber cloth for straps and buckles. Straps and buckles are never submerged. Customers should advise Happy Seat before service of any known allergies, sensitivities, or manufacturer restrictions. Happy Seat cannot guarantee that all allergens, odours, stains, bacteria, mold, or other contaminants will be fully removed.
5. Customer Responsibilities and Item Condition
- Remove all personal belongings before service — Happy Seat is not responsible for items left inside gear.
- Provide accurate contact, appointment, pickup, and delivery information.
- Ensure items are safely accessible at the designated appointment time.
- Disclose any known damage, defects, missing parts, recalls, or safety concerns.
- Happy Seat documents item condition with photos on arrival; you are responsible for inspecting cleaned items upon return and before use.
- Some stains, odours, fading, or wear may be permanent or more noticeable after cleaning — this reflects pre-existing condition, not a result of service.
6. Refusal of Service and Heavily Soiled Items
Happy Seat may refuse, pause, or cancel service for items missing an expiration date, excessively soiled, contaminated with bodily fluids, mold, pests, hazardous substances, or unsafe conditions. Additional charges may apply, and will be communicated where reasonably possible.
7. Results Disclaimer
Happy Seat makes reasonable efforts to achieve the best possible result but does not guarantee complete removal of stains, odours, allergens, bacteria, mold, or other contaminants.
8. Safety and Liability
As part of a cleaning service, Happy Seat follows manufacturer guidance where available but does not repair, alter, reassemble, install, inspect for safety, certify, or guarantee the continued safety or performance of any item. Cleaning does not replace the customer's responsibility to review the manufacturer's manual, confirm all parts are present and functioning, check for recalls, and ensure correct installation before use. To the extent permitted by law, Happy Seat is not responsible for indirect, incidental, or consequential losses arising from use of the cleaned item.
9. Photos and Privacy
Happy Seat may photograph items before, during, and after cleaning to document condition and services performed, and will use customer information only as reasonably necessary to schedule, process payment, communicate, and arrange pickup/delivery.
10. Contact
Questions about these terms or your booking? Contact Happy Seat at [email protected].